Jon Udell suggests a new documentation strategy for technology vendors; rather than going on publishing incomplete, out-of-date, poorly written manuals, they could just set up a per-product Wiki and let the customer base fill it up with problems, fixes, workarounds, tips & tricks. As he points out, most of us have gotten used to searching the Web for user reports, rather than cracking product docs, to help us solve problems. He suggests doing it at the Wikipedia, but I don’t think it matters that much where the thing lives. Like many great ideas, it’s obvious once you think of it. I’m quite sure it’ll happen.
